Privacy Policy jqk — Your Personal Data Protection

Jqk collects your personal information through several channels when you register, use the platform, or interact with our support team. The types of information collected are as follows:

We only collect information that is strictly necessary to provide you with a safe and seamless service. We do not collect sensitive information such as biometric data or health information unless required by law.

The personal data we collect is used responsibly and only for legitimate purposes. Below is a detailed breakdown of how your information is used on the jqk platform:

• Account management: Create, verify, and maintain your user account, including the mandatory KYC verification process to keep the platform free from fraud.
• Transaction processing: Manage your deposits, withdrawals, and all financial transactions securely and efficiently through encrypted payment channels.
• Platform security: Detect and prevent any fraudulent activity, hacking, or abuse that could compromise the security of your account.
• Customer support: Enables our support team to provide more accurate and effective assistance when you contact us.
• Service improvements: Analyse aggregated usage patterns to improve platform features and the overall user experience.
• Legal compliance: Fulfil the reporting and record-keeping obligations set by the relevant authorities in Malaysia.
• Marketing communications: Send promotional offers and the latest updates — only if you have given consent to receive such communications.

Jqk respects your privacy and will not share your personal information with outside parties except in the following defined circumstances:

• Payment service providers: Transaction information is shared with trusted payment processors such as FPX, Maybank, CIMB, and e-wallet providers solely for the purpose of processing your transactions.
• Game providers: Minimum required technical data is shared with licensed game providers to ensure smooth game functionality.
• Legal Authority: jqk will disclose user information when required by a court order, warrant, or lawful request from a law enforcement agency.
• Anti-fraud services: Certain data may be shared with licensed identity verification and anti-money laundering service providers for AML/CFT compliance purposes.

All third parties we engage with are bound by strict confidentiality agreements and comply with data protection standards equal to or higher than our own.

The security of your personal data is our highest priority. jqk continuously invests in the latest security infrastructure to ensure your information is always protected against cyber threats.

• End-to-end encryption: All data communications use TLS 1.3 protocol with 256-bit encryption, ensuring no third party can intercept your information during transmission.
• Secure servers: Your data is stored in licensed data centres with multi-layered physical and digital security, including biometric access controls and 24/7 monitoring.
• Two-factor authentication (2FA): jqk supports two-factor authentication for an added layer of protection on your account.
• Regular security audits: The jqk Platform undergoes regular independent penetration testing and security audits to identify and address any vulnerabilities.
• Unusual activity monitoring: Our system monitors login activity and transactions in real time to detect any suspicious access and take immediate action.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take personal protective measures, such as using a strong and unique password and not sharing your login credentials.

The jqk Platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collect information on how users interact with the platform to help us improve our services. All data is collected anonymously.
• Functionality cookies: Save your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Helps us understand overall platform usage patterns for continuous improvement purposes.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the jqk platform.

Jqk retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by Malaysian law. Our general data retention principles are as follows:

• Active account data: Retained for the duration your account remains active, plus any additional period required by law.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's Companies Act requirements and anti-money laundering regulations.
• Security logs: Retained for 12 months for security incident investigation purposes if required.
• Support communication records: Retained for 3 years for reference and service improvement purposes.
• Marketing data: Retained until you withdraw consent or request removal from our communications list.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. The deletion process follows industry standards to ensure data is unrecoverable.

As a jqk Platform user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact the jqk customer support team via live chat or email. We will process your request within 14 business days. For complex cases, this period may be extended up to 30 days, with prior notice given to you.

The jqk Platform may contain links to third-party websites or services such as game providers or payment processors. Please be aware that:

• The jqk Privacy Policy applies exclusively to the jqk platform and does not cover third-party websites or services.
• Each third-party provider has its own privacy policy governing their data collection and usage practices.
• Jqk is not responsible for the privacy practices of any external websites or services that are not under our control.
• We encourage you to read the privacy policy of every third-party website you visit.

While we only work with trusted third parties who comply with strict privacy standards, we cannot fully guarantee their practices. Please exercise good judgment before sharing personal information on any external platform.

Jqk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technological developments, or new legal requirements. Any changes will take effect immediately upon publication on the jqk website.

We will notify you of significant changes via:

• In-platform notification upon your next login.
• Email to the address registered on your account, for significant changes.
• Updates to the "Last Updated" date at the top of this page.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the jqk Platform — the fastest way to get a response.
• Email: [email protected] — for written inquiries requiring official documentation.
• Typical response time: 5–15 minutes via live chat; 1–3 business days via email.

If you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant data protection authority in your jurisdiction.

For more information about your rights and responsibilities as a jqk user, please refer to Terms and Conditions us or visit the FAQ for answers to frequently asked questions.